What to Expect on Your First Visit
*** We know that preparing your pet to visit a specialty hospital can be stressful. We also know how stressful and frightening it can be if your pet has an emergency. That’s why we work to provide the most attentive and compassionate care possible, to put you at ease from the moment you arrive to our hospital.
Upon your arrival, you will be greeted by one of our receptionists, who will assist you in completing our check in procedure and who will ensure that we have all the required information needed on your pet.
After this stage is completed, one of our trained veterinary assistants will lead you into an exam room. Here, you’ll meet one of our specialty doctors or emergency veterinarians who will take a thorough history of your pet’s health and perform a physical examination.
Once the physical examination is complete, we will present a diagnostic/therapeutic treatment plan personalized for your pet. We will discuss the prognosis, provide a cost estimate for the suggested procedure and answer any questions you may have.
When possible, please bring all available medical records. While we will communicate directly with your primary veterinarian to obtain your pet’s records, this ensures that we have comprehensive records for your pet on the day of their specialty appointment.
Upon discharge, a summary of your visit will be sent to your primary veterinarian.
*We are open 24 hours for emergencies. No appointment needed.*